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The John Holland Contractor Management process for the North Western Program Alliance (NWPA) Project is completed in two stages:

  1. John Holland company registration (in the John Holland system)
  2. Rail Industry Worker registration (in the RIW system)

Please allow yourself time to complete registration, including time to source and upload your company documents and information.

The two-stage process is outlined below. Click to expand each section for details. More information can be found on the FAQ’s and Documents page.

Let’s get started!


Step 1 > Apply for registration

Select Create Account and:

> Register your name, preferred user name, email address and password and submit

> You’ll be emailed confirmation of your login details

Step 2 > Register your business details

Using your new details, login to the John Holland Contractor Management System >

Follow the process to register your business details, which includes entering and selecting:


+ Business details

+ Contact details

+ Business address

+ Postal address

+ Phone, email, fax

Step 3 > Register your company

Next, you’ll step through business registration, which involves selecting the insurances and licences your company can supply to support your registration, as well as completing a building code declaration and answering some diversity and business development questions.

Please ensure you review and select your choices carefully. Later in this process (Step 5), you’ll be prompted to upload evidence of your selections here, including the specific insurances and licences. More information about the required documents can be found on the FAQ’s and documents page.

Step 4 > Pay for your registration

You will now pay for your registration. Company subscriptions cost $100 + GST annually.

Step 5 > Upload insurances and licences

You’ll next be prompted to upload copies of the licences and insurances you selected in step 3 for verification.

The mandatory requirements are:

+ Public and Product Liability ($20M)

+ Workers Compensation

You may also need to supply:

+ Motor Vehicle Insurance

+ Plant & Equipment Insurance

+ Professional Indemnity

+ Personnel Income Protection

+ AS/NZ4801 Certification

+ Work Activity Company Licences (ie electrical, plumbing & gas fitting)

+ Safety Management System

+ Environmental Policy

+ Sustainability Policy

You must also confirm that you comply with (and ensure all Contractor Responsible Parties comply with) all Industrial Relations Law (including, without limitation, the Building Code and Item 3 of Schedule 23) and provide a Building Code Declaration of Compliance 2013.

Step 6 > Submit your application

Once you have loaded all of your documents, submit your application and continue onto stage  2 below.


All NWPA Project workers are required to hold a Rail Industry Worker (RIW) card and must hold the roles below as a minimum:

  • Around the Track Personnel – National
  • MTM – Operators, and
  • The North Western Program Alliance Worker role(s) applicable to your worker:
      • North Western Program Alliance Worker – Buckley Street
      • North Western Program Alliance Worker – Frankston Station
      • North Western Program Alliance Worker – Skye Road

Rail Industry Worker is a national competency management system for rail workers. Please visit the Rail Industry Worker process page to learn how you can apply for RIW cards for your workers. The process is outlined below for RIW card applicants.

If your worker is an existing RIW cardholder, you may proceed to step 3.

Step 1 > Company registration

Go to the Rail Industry Worker system. If your company isn’t already in the system, enter your ABN and details to register for an account. Once approved, you’ll be emailed login details to the system.

Step 2 > Enter employees/contractors

With your login, you can now enter and edit your workers in the Rail Industry Worker system – this includes personal contact details, address, phone and email.

Step 3 > Select roles

Next, you will select the roles your worker will complete for John Holland on the NWPA project.

Step 4 > Upload competencies

You will now be prompted to upload documents to support the qualifications and competency for your worker to complete the roles selected in Step 3.

At this time, the worker will be automatically invited to complete a number of online training courses and will be required to book face-to-face site familiarisation session(s) held on site.

Step 5 > Order and pay for card and training

Order and pay for the Rail Industry Worker cards and training for your workers. Cards cost $100 + GST and are valid for 10 years, with a $30 + GST annual renewal and maintenance fee. Training costs $10 + GST.

Step 6 > Training completed

Upon payment, your worker will receive an email containing a link to the NWPA Online Inductions, and on successful completion, will receive a certificate. They will also receive an invite to their face-to-face site familiarisation session(s).

If your employee was an existing RIW cardholder, you may proceed to step 8.

Step 7 > Complete 100 point ID check

Upon payment, you’ll be emailed an ID check form for each employee. They must take this form and 100 points of identification to Australia Post. There, a photo will be taken for their Rail Industry Worker card.

Step 8 > Pegasus validates competency and adds competencies to contractor

Once the 100 point ID check has been approved by Australia Post, Pegasus will validate the documents you uploaded during registration. The relevant competency will be assigned to your employee, and registration approved.

Step 9 > Cards printed and sent

Cards will be printed and sent via regular post.