Registration Process

Canberra Metro Construction Project


Canberra Metro Logo

The John Holland Contractor Management process for the Canberra Metro Construction Project is completed in three parts:

  1. John Holland company registration (in the John Holland system)
  2. Rail Industry Worker registration (in the RIW system)
  3. John Holland induction bookings (in the John Holland system)

Please allow yourself time to complete registration, including time to source and upload your company documents and information.

The three-step process is outlined below. Click to expand each section for details. More information can be found on the FAQ’s and Documents page.

Let’s get started!


Step 1 > Register your company

Select Register and:

> Search for your company’s name to request a new login, or choose to add your company and search by your ABN.

> Complete your registration request by filling in your company details (name, address, ABN and contact details).

> Submit these details and, on approval, you’ll be emailed your new user name and password to login.

Step 2 > Register your company’s details

Using your new details, login to the John Holland Contractor Management System >

Select apply to follow the process to register your company, which includes entering your address, contact details and ABN, and selecting the insurances and licences your company can supply to support your registration. More information about the required documents can be found on the FAQ’s and documents page.

Step 3 > Pay for registration

You will now be categorised and pay for your registration. Company subscriptions cost $100 + GST annually.

Step 4 > Upload insurances and licences

You’ll next be prompted to upload copies of the licences and insurances you selected in step 2 for verification.

The mandatory requirements are:

  • Public and Product Liability ($20M)
  • Workers Compensation

You may also need to supply:

  • Motor Vehicle Insurance
  • Plant & Equipment Insurance
  • Professional Indemnity
  • Personnel Income Protection
  • AS/NZ4801 Certification
  • Work Activity Company Licences (ie electrical, plumbing & gas fitting)
  • Safety Management System
  • Environmental Policy
  • Sustainability Policy

You must also confirm that you comply with (and ensure all Contractor Responsible Parties comply with) all Industrial Relations Law (including, without limitation, the Building Code and Item 3 of Schedule 23) and  provide a Building Code Declaration of Compliance 2013.

Once you upload your documents and submit your registration, three things will happen:

  1. Your building code declaration will be submitted to John Holland for validation. Validation can take up to 48 hours and John Holland may contact you directly if more information is required.
  2. John Holland will return a validation certificate to Pegasus to confirm that your company meets the building code requirements.
  3. Pegasus will load the certificate with your company details, and will verify the rest of your documentation. Verification can take up to 48 hours and Pegasus may contact you directly if more information is required.

Next, you apply for (or update) Rail Industry Worker cards for your employees in the RIW system, and then apply for their training in the John Holland Contractor Management system.


The next step to work on John Holland projects is for your employee to hold a Rail Industry Worker (RIW) card. Rail Industry Worker is a national competency management system for rail workers.

Please visit the Rail Industry Worker process page to learn how you can apply for RIW cards for your employees. The process is outlined below for RIW card applicants.

If your employee is an existing RIW cardholder, then you must still login to the RIW system and select the relevant John Holland role/s for them, outlined in Steps 3 and 4 below.

Step 1 > Company registration

Go to the Rail Industry Worker system. If your company isn’t already in the system, enter your ABN and details to register for an account. Once approved, you’ll be emailed login details to the system.

Step 2 > Enter employees/contractors

With your login, you can now enter and edit your employees in the Rail Industry Worker system – this includes personal contact details, address, phone and email.

Step 3 > Select roles

Next, you will select the John Holland Civil or John Holland Project roles your employee will complete for John Holland.

Step 4 > Upload competencies

You will now be prompted to upload documents to support the qualifications and competency for your employee to complete the roles selected in Step 3.

Step 5 > Order and pay for card

Order and pay for the Rail Industry Worker cards for your employees. Cards cost $100 + GST and are valid for 10 years, with a $30 + GST annual renewal and maintenance fee.

Step 6 > Complete 100 point ID check

Upon payment, you’ll be emailed an ID check form for each employee. They must take this form and 100 points of identification to Australia Post. There, a photo will be taken for their Rail Industry Worker card.

Step 7 > Pegasus validates competency and adds competencies to contractor

Once the 100 point ID check has been approved by Australia Post, Pegasus will validate the documents you uploaded during registration. The relevant competency will be assigned to your employee, and registration approved.

Step 8 > Cards printed and sent

Cards will be printed and sent via regular post.

You will next register your company in the John Holland Contractor Management System, and book inductions for your employees who will work on John Holland projects.


Step 1 >

Login to the John Holland Contractor Management System here >>

Select to Manage Employee Data and then search for your employee (all employees working on this project must hold Rail Industry Worker cards). Select their name and submit.

Step 2 >

Click process next to the employee’s name and click the select roles button to choose the role(s) most applicable.

Step 3 >

Confirm employee’s details, agree to the terms and conditions, and save your selection.

Step 4 >

If there are classroom training requirements associated to the role, click book and choose a suitable date/time.

If there are online training requirements associated to the role, you will be auto-booked (as indicated in the book column).

Step 5 >

Scroll back to the top of the page and click on the submit button, add to cart, and proceed to checkout to pay $25 + GST per person per induction.

Step 6 >

Pegasus will review your employee’s induction request, and on approval, you’ll be emailed details about their training.